Refund And Returns Policy

At Babira, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we are here to assist you through a simple and straightforward return process.

Return Window

We accept return requests within 14 calendar days from the date you receive your shipment.

Eligibility Requirements

To be eligible for a full refund, your returned item must meet all of the following conditions:

  • Condition: Must be brand new, unworn, unused, and unwashed.

  • Packaging: Must remain in its original box/packaging with all tags, labels, and protective wrapping attached.

  • Proof of Purchase: You must provide your order number, receipt, or email confirmation.

Please Note: Items returned in poor condition, worn, or without prior contact will not be accepted or refunded.

How to Start a Return

  1. Contact our customer care team at info@babira.shop with your order number and reason for the return.

  2. Once approved, we will email you step-by-step instructions and the specific shipping details to complete your return.

  3. Important: Do not send items back to us without receiving confirmation first. Unauthorized returns will be rejected.

Damaged, Wrong, or Defective Products

Please inspect your package upon delivery. If your order arrives damaged, broken, or contains the wrong item, contact us immediately at info@babira.shop. We will prioritize your request to send a replacement or issue a full refund at no extra charge.

Non-Returnable & Final Sale Items

Due to safety, hygiene, and custom production standards, the following items cannot be returned:

  • Personalized/Custom Goods: Any item tailored specifically to your specifications.

  • Hygiene & Personal Care Items: Beauty products, personal care items, or open goods.

  • Perishables: Food, plants, or flowers.

  • Hazardous Goods: Flammable liquids, gases, or chemicals.

  • Clearance & Gift Cards: Final sale items and digital/physical gift cards are strictly non-refundable.

Exchanges

We currently do not offer direct item-for-item exchanges. If you need a different size, color, or product, the fastest route is to initiate a return for your current item and place a new order separately once approved.

EU 14-Day Right of Withdrawal (Cooling-Off Period)

For orders shipped into the European Union, customers hold the legal right to cancel or return their purchase within 14 days of receipt for any reason. Items must still meet our standard return criteria (unused, in original packaging, with tags).

Refund Processing & Timeline

  • Inspection: Once your returned package reaches us, we will inspect the item and notify you via email regarding the approval status.

  • Payout: If approved, your refund will be credited back to your original payment method within 14 business days.

  • Processing Delays: Please keep in mind that banks and credit card companies can take additional time to post the credit to your account. If 14 business days have passed since approval and you have not received your funds, please contact us at info@babira.shop.

Need Help?

For further questions about returns, refunds, or order status, reach us at:

  • Email: info@babira.shop

  • Phone: +1 (614) 264-2074

  • Address: 8375 Sultana Ave Unit 2, Fontana, CA 92335, United States