Refund And Returns Policy

At Babira, we want you to feel confident with every purchase. If something isn’t right, we’re here to make it as easy as possible to resolve.

Return Window

We offer a 14-day return period, meaning you can request a return within 14 days of receiving your order.

Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Must be unused and unworn

  • In the same condition as delivered

  • Original tags attached

  • Returned in original packaging

  • Must include proof of purchase (order confirmation or receipt)

Returns that do not meet these requirements may not be accepted.

How to Request a Return

To initiate a return, please contact us at: info@babira.shop

Once your request is approved, we will provide:

  • Return instructions

  • Return shipping details

  • A return label (if applicable)

Return Address: 8375 Sultana Ave Unit 2, Fontana, CA 92335, United States

⚠️ Important: Items returned without prior approval will not be accepted.

Damaged, Defective, or Wrong Items

Please check your order upon arrival. If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately so we can quickly resolve the issue with a replacement or refund.

Non-Returnable Items

Some items are not eligible for return, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care and hygiene items

  • Hazardous materials or flammable goods

If you’re unsure about your item, feel free to contact us before requesting a return.

Sale Items & Gift Cards

  • Items purchased on sale are final and non-refundable

  • Gift cards cannot be returned or refunded

Exchanges

We do not process direct exchanges. The quickest way to get a replacement is:

  1. Return your original item

  2. Place a new order after your return is approved

EU Customers – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, no questions asked.

To qualify:

  • Item must be unused and unworn

  • Tags must be attached

  • Original packaging required

  • Proof of purchase included

Refund Process

Once we receive and inspect your return:

  • You will be notified about approval status

  • If approved, the refund will be issued to your original payment method

  • Refunds are processed within 14 business days

Please note: Your bank or card provider may take additional time to complete the refund.

If you haven’t received your refund after this period, contact us at: info@babira.shop