FAQ Help Center

1. What products does Babira sell?

We specialize in baby and kids’ essentials, including:

  • Baby & toddler shoes

  • Kids’ sneakers and casual footwear

  • School bags and backpacks

  • Accessories like toy bags and backpacks

All products are carefully selected for comfort, safety, and style.

2. How do I place an order?

  1. Browse our website and select the items you want

  2. Add them to your cart

  3. Proceed to checkout and enter your shipping & billing details

  4. Complete payment

  5. You’ll receive an order confirmation email

3. What payment methods are accepted?

We accept:

  • Visa, Mastercard, American Express, Discover

  • JCB, Diners Club

  • Google Pay, Apple Pay

All transactions are secure and encrypted.

4. Can I change or cancel my order?

Please contact us as soon as possible at info@babira.shop.

  • Orders not yet processed can be updated or canceled

  • Orders already processed/shipped cannot be changed

5. How much does shipping cost?

We charge a flat-rate shipping fee of $4.99 for all U.S. orders.

  • International shipping is not available at this time

6. How long will my order take to arrive?

  • Handling time: 1–3 business days

  • Transit time: 7–12 business days (U.S. only)

You’ll receive a tracking number via email once your order ships.

7. What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery at info@babira.shop.

  • Keep the original packaging

  • Send clear photos of the item and packaging
    We’ll help replace or refund the item quickly.

8. Can I return an item?

Yes! Please see our Return & Refund Policy:

  • Returns are accepted within 14 days of delivery

  • Items must be unused, unworn, with original tags and packaging

  • Sale items and gift cards are non-refundable

9. How will I receive my refund?

Refunds are issued to the original payment method after your return is approved.

  • Processing usually takes up to 14 business days depending on your bank.

10. Do you ship internationally?

Currently, we only ship within the United States.

11. How can I contact customer support?

We’re happy to assist you with any questions or concerns:

  • Email: info@babira.shop

  • Phone: +1 (614) 264-2074

  • Address: 8375 Sultana Ave Unit 2, Fontana, CA 92335, United States